Employers Hub | Do you know what a successful interview process is?

As a recruiter and hiring manager, we are collectively the voice and face of your company during the interview process. We have the power to shape the candidate’s first impression, so it’s crucial to present the company in the best light while being as candid as possible about the position. Whether we move forward with that individual or not, we still want them to walk away with a positive experience. 

A candidate with a great interview experience is more likely to refer other qualified professionals, and remember the company’s brand, ultimately enhancing the organisation’s overall reputation.

Here are a few techniques to help make the interview experience smoother for you and your potential hire and help cultivate your employer brand.

1. Provide accurate information: 

When interviewing, always be professional, concise, and knowledgeable. Although asking questions is important, don’t forget to address any questions the interviewee may have to help determine whether the opportunity is a fit and to ensure a win-win situation.

2. A little kindness goes a long way:

Be personable, pleasant, and understanding. Keep it professional, but allow the candidate to open up about their career wants and needs and create a comfortable interview environment.

3. Help your recruiter help you:

Communicate effectively and build rapport with your recruiter. Relay any information that will assist in finding the candidate that meets your specifications. As you build a relationship with your recruiter, the individuals scheduled for you will become closer matches for your position requirements, cutting down on the number of interviews you conduct and making hiring an easier and quicker process.

4. Respect the candidate’s time:

While we all know how disconcerting it can be when someone is tardy for a scheduled interview, potential employees may be similarly dismayed when hiring managers are late or forget entirely about their appointment. The same goes for providing structure during the interview, including the position, company, compensation, and job expectations. This will allow you to spend enough time with the interviewee to learn how they might be a fit with your organisation and help create more of a positive first impression.

5. Look at the big picture:

When reviewing resumes, recognise keywords and phrases, but remember that a resume is a guide. Previous sales experience may be preferred, but individuals outside the industry might bring a whole new perspective to your business. In addition, a person’s drive, enthusiasm, determination, and attitude can often play a bigger role in their ability to be a successful addition to the team.

6. Provide timely feedback after the interview:

Keep in mind that the candidate may be interviewing for other opportunities, so whether you have decided to move forward or not, let your recruiter know your intentions. We can advise the individual, adjust the search, or prepare for the next steps in the recruitment process.

7. Be honest:

Be sure to emphasise the company’s expectations for the position and that you and the company strive to create a positive work environment. By building a positive rapport with those interviewing with your company, you are reinforcing the organisation’s strengths. Your ability to communicate effectively and in a positive way has the potential to set the tone for a successful future for that person, as well as for the organisation.

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